Thursday, June 11
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Case of the Mondays: “I Believe You Have My Stapler”

Monday, December 7th, 2009
by Duncan Kinney

Milton, as played by Stephen Root in Office Space is such a perfect rendering of the socially awkward gamma male that it makes the eventual ending of the film that much sweeter. I won’t spoil the movie for the people who haven’t seen Office Space but if you haven’t seen it yet, I heartily recommend it. The Milton character was derived from this animated short created by director Mike Judge. In the short, we have all the hallmarks of the Milton from the movie, the constant and needless hassling from management, the obsession with the stapler and his stammer.

In the following clip, Milton’s office has been moved several times, he used to be by the window where he could “see the squirrels, and they were married” but now his office is a de facto storage area for some important boxes. The office manager has his precious red swingline stapler, he’s not receiving his paycheques and now they want him to move work areas again.

Bonus video. The Cake scene. Poor Milton. “The ratio of people to cake is too high!”

CEOs for Cities

Thursday, November 12th, 2009
by Craille Maguire Gillies

rethink11062009jpgThe connection between business and civic life is a little discussed but intertwined. (Jeremy Derksen wrote a bit about this for Unlimited in “City of Jobs.”) If the urban space was a Venn diagram, the civic, business, philanthropic and academic sectors would overlap. Each applies, to varying degrees, pressure points on city hall.

Now, one sector of that diagram is looking beyond corporate balance statements. A group of civic-minded CEOs in the U.S. started CEOs for Cities in 2001 to look at ways that cultural and financial capital contribute to the vitality of a city. Member include some big names, such as Richard M. Daley, the famed mayor of Chicago.

I first heard about CEOs for Cities from the great New York designer Scott Stowell. (Stowell’s Open created a new design identity for CFC.)

The group does all sorts of geeky things like commission studies such as “The Role of Colleges and Universities in Urban Economic Development.” Policy wonks and urban planning aficionados love this kind of stuff; in laymen’s terms, the point is to find ways that innovation in areas such as environmental stewardship can foster economic growth.

CEOs for Cities also had Portland-based economist Joseph Cortright develop something called City Dividends, which

calculates the monetary gains the top 51 metros could realize if they increase their college attainment by one percentage point (The Talent Dividend), reduce VMT by 1 mile per person per day (The Green Dividend) and reduce the number of people in poverty (The Opportunity Dividend) by one percentage point.

For instance, Portland has boosted its local economy by US$2.6 billion each year simply by having residents drive an average of roughly five kilometres fewer every day.

Even if you don’t live in the U.S., its blog is an interesting read for businesspeople who want ideas to implement in their own concrete jungles.

How a Nerd Decides To Get the H1N1 Vaccine

Wednesday, October 28th, 2009
by Duncan Kinney

People are, on some level, fundamentally irrational beings. We buy lottery tickets. We go to the casino. We smoke cigarettes. We jump out of planes. We read horoscopes.

So it comes as no surprise that some people are hemming and hawing or just flat out refusing to get the H1N1 vaccine. “After all,” the fundamentally irrational being will say, “I’m perfectly healthy now, why waste my time/risk an adverse reaction/be injected with mind control drugs/insert lame excuse here.”

But given that you are an Unlimited reader and by extension almost certainly smarter and better looking than average, you’ve done the research, you’ve considered your options and you want to get the swine flu vaccine. I’m with you; by press time I’ll be innoculated. The next part is convincing your boss (maybe he’s one of those fundamentally irrational beings). In doing so feel free to use this article liberally in any convincing that you have to do.

Now I admit I’m not the type to rush to the front of the line (or wait 3-6 hours) for these things. I’m a healthy male in my mid-20s who’s had a clean bill of health the past three years. But an upcoming vacation is forcing me to examine the situation. I don’t want my month-long trip to New Zealand and Australia ruined by some flu spewing fellow passenger. So, as I am want to do I did some research and ran some numbers.

The Research

The regular seasonal flu you see every year will infect 10 to 20 per cent of the population with the elderly and previously sick being the biggest casualties. A rapidly spreading pandemic strain like H1N1 could infect 25-35% of the population and worst-case scenarios have that number going up to 50 per cent. Swine flu differs from seasonal flu in that it is killing younger people who were otherwise healthy. Another disturbing fact: two-thirds of those dying of H1N1 are women, something researchers are struggling to explain. (Source)

Of those that get H1N1 about one in 1000 will contract pneumonia. In these cases the virus gets deep into the respiratory system and the lungs fill with liquid. Of the one in 1000 that contract pneumonia about one in five will die. (Source)

The Numbers

+ If 25 per cent of the population of Canada gets swine flu about 8,303,174 will suffer from fever, coughing, chills, muscle aches, and extreme fatigue.

+ Of those 8,303,174, about 8,303 will get pneumonia. Their lungs will fill with liquid and those with severe infections will need respirators and heart-lung machines to survive.

+ Of those 8,303, about 1660 will die.

Twenty-five per cent is on the lower side for a pandemic. Let’s see what happens when a third of Canada gets the swine flu.

+ If 33 per cent of the population of Canada gets swine flu about 11,070,898 will suffer from fever, coughing, chills, muscle aches, and extreme fatigue.

+ Of those 11,070,898 about 11,070 will get pneumonia. Their lungs will fill with liquid and those with severe infections will need respirators and heart-lung machines to survive.

+ Of those 11,070 about 2,214 will die.

We can’t do a cost-benefit analysis for every situation that comes up but this was an easy decision for me and it should be an easy decision for who ever you have to convince.

Get your boss to perform a simple thought experiment. How much do they value you not being bed-ridden, getting hospitalized or dying vs spending half-a-day waiting in line to get poked in the arm with something that has a 90 per cent chance of stopping the above nastiness?

Exactly.

Democracy Wins as George W. Takes Edmonton

Wednesday, October 21st, 2009
by Greg Hudson

In the end, the score was Democracy 22, Freedom 21. It was a close match, but democracy won. Democracy always wins.

At least, that’s what George Bush hopes.

Last night I went to hear George W. Bush speak in Edmonton. Normally I wouldn’t have the kind of funds to attend an event like this, but one of the perks of working in media is sometimes you get free stuff.

This detail wasn’t clear to the small throng of protestors curled around the entrance to the Shaw Conference Centre. Interspersed between choral cries charging Bush Jr. with war crimes, some creative, and maybe vindictive, protesters would point at individual attendees and cast shame upon them for spending money to support such a monster.

I don’t know if I’d feel anything if I had purchased the tickets, but it felt more like I was watching the protestors on television. They were stock characters. Clichés. There were the aging hippies, holding signs that read slogans like: More Bud, Less Bush. And there were the young hippies, wearing the uniform of matted hair, bandanas, and vintage military jackets.

Not that the attendees were somehow more original or three dimensional. It was a crowd of backslappers in suits, and boomers mostly, sprinkled with the odd teenager tagging along with his parents. Every seemed to be playing a part.

And Bush played his part, too. Otherwise the game  my friend and I devised wouldn’t have worked.

My friend and I each picked three words–words we predicted the 43rd president of the United States would use. I went with Freedom, Liberty, and Iraq. My friend chose 9/11, the Future, and Democracy. We kept track to see how often they popped up in the speech.

Freedom took an early and dominant lead. It was a good choice, since it played an essential role in discussing both foreign and economic policy. But the trouble is that Freedom inevitably leads to Democracy.

Bush was met with a standing ovation and his speech was punctuated with enthusiastic applause. That surprised me. Not that I was exactly expecting cat calls (though three protestors did manage to sneak in, each taking a turn to yell something unintelligible before being escorted out—except the fellow shouting about Israel. Everyone could hear him. The secret: timing and enunciation. Also, project.) But it took me off guard how readily the crowd supported his message, even though it was the same message he had pushed for the last eight years. I wonder if it was like hearing your favourite band play the song that made them famous. Sure, everyone’s heard “Don’t Stop Believing,” but when Journey starts playing it live, you know you’re going to go wild.

The speech seemed like a marketing a push; like Bush was defining his brand. He told a story about how, before 9/11, he planned on being known as the Education President. Today he is fighting to be known as a strong, war time president, and he trusted history to prove it. Still, it seemed striking that he thought about his legacy even before his presidency began. The way a business might.

Best line: “It’s good to be here in Alberta. You have oil here. Farming. Ranching. It’s almost like Texas. Only you speak better English.”

Multitasking Myths and the Argument for Slow Work

Tuesday, October 20th, 2009
by Craille Maguire Gillies

This guest post comes courtesy of Craig Silverman, who wrote about productivity for the September issue of Unlimited.

Science wants you to stop multitasking. Maybe that statement is a bit strong. But here’s the thing: research into distraction and productivity tends to waver between telling you that multitasking is good, and advising the exact opposite.

The latest findings suggest that multitasking is bad for you. Hell, even the Harvard Business Review and Wall Street Journal recently advised workers to slow their roll and focus on one thing at a time. With that in mind, let’s look at the recent arguments in favour of the beautiful, slow work life.

The Evils of Multitasking
The latest blow to the multitasking work ethos comes courtesy of research conducted at Stanford University and published recently in the Proceedings of the National Academy of Sciences. When contacted by Reuters for comment, here’s how one of the researchers, Eyal Ophir, explained the team’s findings:

We knew that multitasking was difficult from a cognitive perspective. We thought, ‘What’s this special ability that people have that allows them to multitask?’ … Rather than finding things that they were doing better, we found things they were doing worse.

The suggestion is that multitaskers constantly fall victim to distraction and aren’t good at blocking out stimuli in order to focus on the task at hand. They flail from one thing to the next. You need to get into a zone where you can pop in and out of the email you’re writing to answer an instant message while scanning your Twitter feed.

One issue the researchers identified is that multitaskers were susceptible to distraction by “irrelevant” things. From the study’s abstract:

Results showed that heavy media multitaskers are more susceptible to interference from irrelevant environmental stimuli and from irrelevant representations in memory. This led to the surprising result that heavy media multitaskers performed worse on a test of task-switching ability, likely due to reduced ability to filter out interference from the irrelevant task set. These results demonstrate that media multitasking, a rapidly growing societal trend, is associated with a distinct approach to fundamental information processing.

Being successful in today’s workplace requires an ability to manage distraction. This research suggests multitaskers aren’t as good at this as previously thought. But multitasking itself is a form of managed distraction, so perhaps the point is to not let yourself get too, yes, distracted by these findings.

Speed Does Not Equal Progress
Not long before the latest multitasking research snapped people’s attention away from multiple screens and windows, the Wall Street Journal (WSJ) carried an interesting argument in favour of slowing down. The website of the Harvard Business Review also published a piece that advocated a day of rest for all.

The Journal’s piece was adapted from the upcoming book the Tyranny of E-Mail: The Four-Thousand-Year Journey to Your Inbox, by Granta editor John Freeman. It’s more of a philosophical and emotional take on our too much, too fast world, but the message is clear: slow down or you’ll miss out on what really matters.

Given that our days are limited, our hours precious, we have to decide what we want to do, what we want to say, what and who we care about, and how we want to allocate our time to these things within the limits that do not and cannot change,” he writes. “In short, we need to slow down.

The WSJ article is an elegant paean to mindful working and living, and it’s hard to argue with the basic premise. He also makes the point that speed kills:

Employees communicating at breakneck speed make mistakes. They forget, cross boundaries that exist for a reason, make sloppy errors, offend clients, spread rumors and gossip that would never travel through offline channels, work well past the point where their contributions are helpful, burn out and break down and then have trouble shutting down and recuperating.

Freeman touches on the fact that multitasking and the always-on world of connectivity has smashed the barrier between work and personal time. This in turn has “put us under great physical and mental strain, altering our brain chemistry and daily needs. It has isolated us from the people with whom we live, siphoning us away from real-world places where we gather.”

I know, fun stuff. In the end, Freeman circles back to an argument that fits with the findings of the above study: “We can store a limited amount of information in our brains and have it at our disposal at any one time.”

Figure out how many tasks you can handle at once and your brain — and hopefully your boss — will thank you.

Will Hyperlocal News Ever Have Its X-Files Moment?

Wednesday, October 7th, 2009
by Duncan Kinney

Venture capitalists, scrappy entrepreneurs and legacy media giants have all made forays into the hyperlocal media world. None have figured it out.

A quick definition: hyperlocal journalism is the dedicated online coverage of the stories of a particular neighborhood, postal code or interest group in a certain area. It covers the areas deemed too small for typical mass media and makes its money from sales of highly targeted online ads. Examples run the gamut from basic neighborhood blogs started by locals to Patch, which was funded by a Google executive.

Seattle is currently a hyperlocal hotbed. According to Justin Carder, the VP of business development at Instivate:

At last count, there were more than 40 independent, online-only news sites operating in Seattle, not to mention the other 40 or so corporate, big-media plays active in the area. The players range from a publicly traded broadcasting company with hundreds of employees to a three-person news start-up (ours) called Instivate to a community-focused hobby site operated by a well-off banker with an itch to better his neighborhood through civic journalism. (From Will Hyperlocal Ever Scale article on Paid Content)

As one who has some interest in the subject (I recently graduated from journalism school) I’ve been reading about how hyperlocal was going to save journalism since 2007. This excellent Fast Company article on the subject mentions hyperlocal as a trend going back to 2004 and its US$100 billion dollar potential. Five years later, where are these prospective billions? Small to medium businesses with a local focus have been extremely slow to shift their advertising budgets online. These hyperlocal news companies have jumped into a pool with no water in it.

Another big problem is that hyperlocal doesn’t scale. After a long, rainy night tracking the police helicopter, Carder finds more value in selling other hyperlocal start-ups the technology his company is building than the heave and fro of daily reporting.

So what does this have to do with the X-Files? Only nine years ago, the executive producer of the X-Files, Chris Carter, released the first season of the show on DVD to much resistance. Common wisdom held that putting a TV show on DVD would steal money and viewers from the main product. “Common wisdom” was obviously bunkum and selling TV shows on DVD is now a multi-billion dollar business.

So what will be the “X-Files Moment” for hyperlocal journalism? How will a multi-billion dollar industry spring up, unbidden? What will be the event/product/success that precipitates widespread change in how local advertising dollars are spent? The first step will be the development of a frictionless, easy-to-use self-serve advertising platform. The self serve part is necessary because of the relatively small amount of money coming in and expense of a sales staff. However, it won’t be easy — even with a seamless hyperlocal advertising platform. Start-ups will have to create real value for local advertisers. That could take a lot more time and convincing. I want to believe that hyperlocal journalism can do this, but they haven’t found the baby alien skeleton. Yet.

Quick & Dirty: The short, fast life of a hockey player

Wednesday, September 30th, 2009
by Craille Maguire Gillies

The headline might be a bit misleading as Mats Sundin played two decades in the NHL before announcing his retirement today at the ripe age of 38. Twenty years at one job is longer than most. Still, it’s the end of an era, he was, as the Globe and Mail noted, the longest-serving captain from Europe. The reason for his stepping down isn’t a messy bankruptcy like Gretzky or a big, fat book deal like Sarah Palin. The reason: plain old fatigue.

The twittersphere is agog with posts.

The Least Sportsmanlike Award
Mats Sundin is retiring. Again. No, really. Thanks! (@2000man)

The Most Sarcastic Award (we think)
After another intense summer of speculation about his intentions, Mats Sundin announces his retirement. I can finally get on with my life. (@chrismccluskey, spokesperson for Hon. Peter Van Loan, Minister of Public Safety, but presumably not speaking on behalf of Mr. Van Loan)

The Team Player Award
Mats Sundin retires. And I thought watching Doug Gilmore retire was heartbreaking. I’ll probably spend the night crying over tribute videos (@djangojana)

100 Years Old and Still Working

Saturday, September 26th, 2009
by Craille Maguire Gillies

A woman in New Jersey celebrated her 100th birthday not by whiling away time at a retirement community in, say, Florida, but at her desk job — the same one she’s had for the past three decades. Holding a job for three decades, instead of three years, is itself a feat, let alone living to 100. As the Associated Press reports:

Her current job is her favorite — working alongside her son, John Thornton, and grandson Peter at the family-owned insurance company.

“I’m 67, and one of our jokes is: ‘How can I retire before my mother does?’” John Thornton said. He says his mother is a meticulous worker, reviewing contracts, preparing the payroll, making sure bills are paid, and is always pleasant company.

Thoenig credits her son for giving her the job, taking her to work — although she still drove until age 98 when a botched hip operation made it difficult to get around — and always being patient.

Brain Steroids

Wednesday, September 23rd, 2009
by Craille Maguire Gillies

Remember those PSA commercials that showed during after-school re-runs of Seinfeld showing fried eggs and bearing the message This is Your Brain on Drugs? I wonder what the producers that that weighty PR campaign would think of the recent buzz around neuro-enhancing drugs.

Yesterday, Jian Gomeshi interviewed a few people about these so-called “smart” drugs, which apparently give you the focus to plow through endless tasks. Most people studying the new application of stimulants expect that, not only will their use become prevalent among students and people trying to get ahead, but that they’ll become mandatory in a sense. If your colleagues and competition are taking them, the argument goes, how can you not?

Everyone seems to agree that the drugs might make you focus, but they don’t necessarily make you more creative. I recall a long feature in the New Yorker a few months ago on the underground world of neuro-enhancing drugs, focusing mainly on college students. The story quoted a student who found he was able to write twice as much but the drugs made his writing redundant, so he actually said about half as much.

The story also reported on an interesting survey by Nature:

Last April, the scientific journal Nature published the results of an informal online poll asking whether readers attempted to sharpen “their focus, concentration, or memory” by taking drugs such as Ritalin and Provigil—a newer kind of stimulant, known generically as modafinil, which was developed to treat narcolepsy. One out of five respondents said that they did. A majority of the fourteen hundred readers who responded said that healthy adults should be permitted to take brain boosters for nonmedical reasons, and sixty-nine per cent said that mild side effects were an acceptable risk.

Only Squeaking By

Wednesday, September 16th, 2009
by Craille Maguire Gillies

Statistics never get at the nuances of life circumstances. It is easy for us to project meaning, to not simply read between the lines of the data but to write between the lines. With that in mind, a survey by the Canadian Payroll Association found that more than half of the people they asked would worry about getting by if they lost even one paycheque. Is this because more more two-income houses have become one-income houses during the recession? Because people are making less money? Because people are spending more? A Globe and Mail story by Sarah Boesveld highlights the story of one 30-something recruiter who’s seen his take home pay slashed due to downsizing. What’s interesting, though, is that it also addresses other factors behind such surveys. To wit:

“A lot of people will tell you they want to save and they’re trying hard but they can’t,” says Prof. Soman, who studies behaviour economics at the University of Toronto’s Rotman School of Management. “I think the big issue is they adapt very quickly to a lifestyle,” he says, stressing that there are always ways to save a few bucks. “People are creatures of habit and once you’re used to whatever that might be – getting a cappuccino every day in the morning – then not having that is a loss.”